Frequently Asked Questions
Q: What is Cameo?
A: Cameo is a platform where fans can book personalized video shoutouts from their favorite celebrities, athletes, or influencers. Our mission is to create the most authentic and memorable fan experiences in the world.
Q: What occasions are Cameos good for?
A: Cameos are perfect for any occasion! Want to wish your friend Happy Birthday? Roast your buddy? Or just hear from your favorite talent? As long as the request is appropriate, talent will be excited to do your Cameo!
Q: Do I get to keep my Cameo?
A: Of course! Download your Cameo, share it across your social media pages and save it for life! Once it is sent to your email and texted to you – it is yours forever.
Q: Can I order Cameo merchandise?
A: You sure can! We love seeing you guys in Cameo swag - head to our store.
Q: Can I be notified when new talent joins Cameo?
A: Yes! There are 2 ways to be notified when your favorite talent joins Cameo! You can subscribe to our newsletter, or if you request talent - you will get an email as soon as they join.
Q: How do I contact the Cameo team?
A: We’d love to chat! Feel free to contact us here - [email protected], and one of our team members will get back to you as soon as possible.
Q: How can I request to join Cameo as Talent?
A: You can request to join Cameo here, or just download the iOS or Android App and sign in with Instagram to get verified straight away if you have a large enough following on Instagram.
Booking a Cameo
Q: How do I book a Cameo?
A: All of our talent can be found on our website – just search our categories, pick your talent, fill out who it’s for, write your request and you’re good to go!
Q: Are there any rules for Cameo requests?
A: We like to keep Cameos as authentic to our talent as possible, but please be appropriate and kind.
Note: In some cases, your Cameo request will be rejected if it is inappropriate, explicit or will damage the talent’s image.
Receiving a Cameo
Q: How will I receive my Cameo once it’s completed?
A: It will be sent to the email or number that you provided when you ordered. Woohoo!
Q: How do I download my Cameo?
A: It’s super easy! Just click on the Cameo link from a desktop or laptop computer and press the blue download button next to the video.
Q: How long will my Cameo take to be completed?
A: Our talent is given up to 7 days to fulfill their requests, however, they typically complete Cameos within a few days. If your request isn’t completed in time, it will expire and you will be refunded.
Q: Is the talent guaranteed to make my Cameo?
A: We make it our top priority that every customer receives their Cameo. It is possible that your request could expire, but we do our best to make sure that all Cameos are completed.
Q: Can I update my request after I already booked?
A: Yes! Using your confirmation email, you are able to edit or cancel your order request at any time via the link at the bottom of the email.
Q: I see my Cameo on the website, but haven’t received it.
A: All Cameos that appear on our site have been sent to the email you provided, so please be sure to check your spam and search your email! If you still are unable to find it, please email us with your order number and email address you provided when booking to [email protected].
Q: Can I have a reaction video featured on Cameo?
A: Absolutely! We’ll feature great reaction videos on our homepage, social media pages (@cameo) and our newsletter – we love seeing our fans reactions! Send them to [email protected].
Q: How much is a Cameo?
A: The cost of a Cameo is set individually by our talent, and therefore the price will range depending on who you request! Talent can change their price at any time but you will only be charged the price you booked it for.
Q: When will my credit/debit card be charged?
A: Cameo will put a hold on your credit/debit card as an authorization until the order is completed. In the event of a cancellation/decline/expiration, the charge will be released and you will see the charge disappear off your bank statement.
Q: I have already been charged, but haven’t received my Cameo?
A: If you haven’t received your Cameo yet, we’ve only put a pre-authorization hold on your credit card to ensure funds are available for when talent fulfills your Cameo request.
Q: What are Cameo credits?
A: Cameo credits are a virtual good you can use to buy Cameo videos. Right now credits are only available for purchase and use in the Cameo iOS app, but we’re working to make them available across platforms. Stay tuned!.
Q: Where can I use Cameo credits?
A: You can use Cameo credits in the iOS app to purchase Cameo videos from your favorite talent. Cameo credits cannot be used for web purchases yet. Cameo credits cannot be used on Android devices.
Q: How do I use Cameo credits?
A: It’s easy! Just go through the app, find talent you’re interested in, and book them like you normally would. If you don’t have enough credits to make a purchase, we’ll prompt you to recharge before you finish your purchase. You can always find your balance in the upper right hand corner of the iOS app, and you can add more whenever you want.
Q: How much do Cameo credits cost?
A: Cameo credits are sold in different sized bundles. Based on the Cameo you purchase, you can buy enough credits to redeem the Cameo you want.
Q: Can I use Cameo credits on cameo.com?
A: Not yet. Cameo credits are only available to purchase and use in the app. If you’re purchasing on cameo.com, you can buy Cameo videos directly (and at a discount!).
Q: Do Cameo credits expire?
A: Cameo credits do not expire.
Q: Are Cameo credits refundable?
A: Cameo credits are non-refundable. If your Cameo is not completed, the credits will be returned to your wallet.
Q: What if my Cameo is not completed?
A: If your Cameo is not completed, the Cameo credits will be returned to your account the same business day and you will be able to use them to purchase another Cameo.
FAQ for Talent & Interested Talent
Q: How do I join Cameo?
A: To join, simply sign in via Instagram on the iOS or Google Play App! If you don’t have Instagram, fill out your details here and we will be in touch!
Q: How can I request to join Cameo as Talent?
Q: Can I do Cameos for charity?
A: Absolutely - we’ve found Cameos are a great way to fundraise! A number of people on Cameo have their funds sent to the charity of their choice, and you can check them out on our website under the “For Charity” category.
Q: How time consuming is doing a Cameo?
A: On average, it takes about 30 seconds but it’s completely up to you!
Q: What is the revenue split?
A: All of our talent is on the exact same revenue split - 75% talent’s way, with 25% going to Cameo. We handle all payment and processing. In order to be fair to all of our talent, this is a non-negotiable rate.
Q: How is the price determined?
A: Talent sets their own price and can change it at any time!
Q: How can I make more money on Cameo?
A: We see an average of 700%+ increase in bookings when talent lets their fans know that they’re on Cameo! An Instagram post, a swipe up on your Instagram story, Tweet, Facebook post, or mention/link on your YouTube or Musical.ly channel is a great way to significantly increase your bookings!
Q: Can I refer Talent to Cameo and get paid?
A: Yes! We have a Talent-to-Talent Referral Program where you’ll receive 5% of the earnings of anyone you refer, for a full year! The 5% is taken out of Cameo’s cut. Use this to make money while you’re sleeping!
Q: What type of talent are you looking to have on Cameo?
A: We’re always looking for great talent that wants to better engage with their fan base in a more personalized way, while creating moments that inspire for their fans!
Q: Will Cameo promote talent joining the platform?
A: Yes, we often promote our talent joining across our social media pages. However, we leave it up to talent to let their fans know that they’re active on Cameo! The best way to do this is with a mention on your favorite social channels.
Q: Are there costs associated with joining Cameo?
A: Nope. We handle all payment and processing fees for you!
Q: Is there any obligation to joining Cameo?
A: There is no obligation and you can leave the site at any time. However, our only ask is that you always complete Cameo requests to ensure the best possible fan experience.
Q: Is it possible to pause requests if I am traveling or busy?
A: Yes, you can make yourself temporarily unavailable, though please remember that you have 7 days to complete Cameo requests and because of the ease of our technology, you can do them from anywhere!
Q: Can you decline Cameo requests?
A: Yes. You can decline any request that you feel uncomfortable doing. You can also report requests in which case we may block an individual from requesting again.
Q: Will fans know my contact information if I do a Cameo?
A: No - we’re your middle man! It’s important to us that we keep your personal information safe and secure.
Q: How do I get paid?
A: Money will be deposited in your account daily on a 2-day rolling basis. You can set up your banking via the Cameo app!
Q: What if I feel bad about charging my fans?
A: About 90% of Cameos are purchased as gifts for your biggest fans! You’re simply providing your fans with currently unobtainable moments that inspire, while monetizing your DMs.
Q: Where Can I find Cameo’s terms?
A: You can find our terms here.